What We Do

Operations built for the stage you're at

Senior expertise across the full operations stack — from first operating model to scaling infrastructure for hundreds of customers. Without the full-time executive cost.

Service 01

Operating Model Design & Scaling

Build the foundation that compounds efficiency as you grow.

Most early-stage businesses run on ad-hoc decisions and founder instinct. That works until it doesn't. We replace ambiguity with architecture: clear roles, documented processes, performance cadences, and OKR frameworks that connect daily work to strategic goals.

  • Operating model design tailored to your business stage
  • OKR and KPI framework development for teams and leadership
  • Capacity planning and workforce design
  • P&L ownership structures and budget oversight models
  • Operating rhythms — weekly, monthly, and quarterly cadences
  • Vendor governance and SLA management frameworks
Also Includes

Change Management & Transformation

Growth is disruptive. New systems, restructured teams, new ways of working — we combine structural design with the human elements of change to lead your team through transitions that stick.

  • Organisational design and restructuring
  • Role clarity frameworks and job architecture
  • Performance management and coaching culture
  • Cross-functional alignment and change narrative
Typical Outcomes
100%
Plan attainment with <5% forecast variance
25%
Team productivity improvement

"Redesigned and implemented the entire commercial operating model — driving 100% plan attainment with under 5% forecast variance."

Service 02

Revenue Operations & CRM

Make revenue predictable, visible, and defensible.

From setting up your first CRM to building multi-market ARR forecasting models with churn analytics and deal-risk scoring, we design RevOps infrastructure that grows with you and gives your leadership team real-time confidence in what's coming.

  • CRM selection, configuration, and implementation
  • ARR forecasting models and pipeline analytics dashboards
  • Customer onboarding playbooks and lifecycle activation
  • Churn analytics, health scoring, and risk escalation workflows
  • Renewal operations and tiered account management models
  • Revenue risk visibility and executive reporting cadences
Also Includes

Fractional COO / Ongoing Advisory

A trusted senior operations partner on a monthly retainer — without the full-time executive cost. Attends leadership team meetings, reviews board packs, and flags operational risks before they compound.

  • Regular attendance at leadership and board meetings
  • Ongoing KPI and OKR governance
  • Operational risk identification and escalation
  • Flexible hours-based or defined scope retainer
Typical Outcomes
75%
Improvement in early-stage customer retention
90%+
ARR maintained post-churn intervention

"Built rolling ARR models and Looker dashboards maintaining forecast variance under 3% globally across 13,000+ accounts."

Service 03

Process Optimisation

Find the leaks. Fix them. Build repeatable systems.

Inefficient processes don't just waste money — they erode team morale, slow growth, and create invisible risk. Using Lean Six Sigma (DMAIC) methodology, we identify and fix the bottlenecks that are silently costing you. Every improvement is documented and measurable — not a one-time fix but a repeatable capability.

  • End-to-end process audits and bottleneck identification
  • DMAIC-based improvement programmes
  • Lifecycle handoff redesign (sales → onboarding → success)
  • Billing and finance process automation
  • Manual workload reduction and operational efficiency gains
  • SLA management and continuous improvement programmes
Typical Outcomes
50%
Churn reduction in 9 months
30%
Reduction in manual operational workload

"Delivered 14% operational cost savings through structured process improvement, redesigning lifecycle handoffs and automating billing."

Service 04

Operational Analytics & Reporting

Build the dashboards that drive confident decisions.

You can't manage what you can't measure. We build the data infrastructure, KPIs, and dashboards that give your leadership team — and your investors — the visibility to make confident decisions. No unnecessary complexity — just the right data, presented clearly, acted on quickly.

  • KPI and OKR framework design for your specific business model
  • Dashboard build (CRM-native, Looker, or equivalent)
  • ARR, MRR, and churn reporting infrastructure
  • Deal-risk scoring and pipeline health models
  • MBR/QBR reporting cadences and board pack templates
  • Forecasting models with scenario planning
Typical Outcomes
<3%
Forecast variance maintained globally
Real-time
Revenue risk visibility for leadership

"Architected the full RevOps data infrastructure and pipeline analytics — delivering real-time revenue risk visibility to the executive team."

How We Engage

Flexible models to match your needs

Every business is different. We structure engagements to match your stage, budget, and the complexity of what you're trying to solve.

Not sure which service is right for you?

Start with a discovery call. We'll listen first, and only recommend an engagement that makes sense for where you are.

Book a Free Discovery Call
Get in Touch

Let's talk about your operations.

Whether you're a seed-stage founder or a scaling SME, the first conversation is always about understanding your business — not selling you anything.

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